Contact
Contact
One address for everything: a payment that has not shown up, a file that will not play, a refund question, a report about a clip, or anything else.
If it is about an order
- Put your order id in the subject line. It starts with
o_and is shown at the top of your order page (the page you were sent to after checkout; the address bar ends in?order=o_…). - If you paid, add the transaction id (txid) from your wallet or exchange and the coin you sent.
- Say what you expected to happen and what happened instead. A screenshot helps.
Response time
We answer within 2 business days, usually faster. Reports about a clip that may show a real person or a character who looks under 18 are handled first; the clip comes down while we check.
Post
[LEGAL NAME], [POSTAL ADDRESS], [COUNTRY]
We also post on X: our X profile. Please use email for anything about an order; direct messages are not monitored for support.